Returns, Refunds & Exchanges
Our goal is for every customer to be totally satisfied with their purchase. If this isn't the case, let us know and we'll do our best to work with you to make it right.
If you would like to process a return, repair or exchange, please find the relevant information located in the support menu bar
Shipping
We will work quickly to ship your order as soon as possible. Once your order has shipped, you will receive an email with further information. Delivery times vary depending on your location. Please allow 1-4 days for shipping upon purchase
What is your sizing like?
At Ruth.K, our sizing is designed to be inclusive and cater to all body types. We set out to create clothing that not only supports a sustainable future but also makes you look and feel your best.
Many of our pieces, like the Ruth Pants, feature a versatile fit. If you are stuck on sizing, we recommend sizing down, as they offer plenty of room and flexibility.
Our Operations
All Ruth.K products are handcrafted in Melbourne by skilled independent seamstresses. We're committed to a sustainable, brighter future, where ethical labour and environmentally conscious practices remain at the heart of everything we do.
Repairs
At Ruth.K, we are committed to quality and customers loving their orders. We want you to feel confident in your purchase, and we understand that due to the nature of handmade garments, occasional issues such as loose threads or minor structural flaws may occur.
That’s why we offer complimentary repairs for eligible items!
Click here for more information on repairs
Any enquiries regarding Returns, Repairs or Exchanges, please read the terms and conditions found in the support menu.
For all other enquiries, feel free to email me
Or DM me on Instagram @ruth.kcollective!