General Information
At Ruth.K Collective, we ship using Sendle and Australia Post to ensure a smooth and reliable delivery experience. For international orders, local courier services may take over once the parcel reaches your country, depending on regional availability.
Please note that orders shipped outside Australia may incur additional taxes, duties, handling fees, or other charges as determined by the destination country's customs regulations.
These fees are not included in your order total and are the responsibility of the customer. Ruth.K Collective is unable to reimburse these charges.
Terms of Service
Once a parcel is handed over to the courier, Ruth.K Collective is not liable for any loss, damage, or theft that may occur during transit. If you believe your order is lost or delayed, we recommend first contacting the courier listed in your tracking details. If further assistance is needed, feel free to reach out to us at info@ruthkcollective.com.
We’re unable to offer refunds or compensation for shipping-related issues beyond our control.
Entered the wrong shipping address at checkout?
Please email us immediately so we can update it before your order is dispatched. We are unable to make changes once your parcel has been sent.